FAQ

Q: What products does your company mainly provide?
A:

Shandong Kaiweiao Chemical Technology Co., Ltd. specializes in the export of chemical products. Since product availability depends on specifications, applications, supply conditions, and destination-country regulations, please send us the product name, CAS number, target specifications, and estimated quantity. We will confirm whether the product can be supplied based on the actual requirements.

Q: How can I get a quotation?
A:

Please provide the product name, CAS number, specifications or purity, purchase quantity, packaging requirements, destination port, and expected delivery time. Complete information helps us verify the product and logistics conditions and provide a more accurate quotation. All prices are subject to the official quotation and its validity period.

Q: Can you provide samples?
A:

Sample availability must be confirmed according to the specific product, quantity, destination, and transportation conditions. Please provide the testing purpose, required quantity, recipient information, and courier account details. Some products may not be eligible for regular courier delivery due to transportation or regulatory requirements. The final arrangement will be based on the actual assessment.

Q: Can you provide COA, SDS, or TDS documents?
A:

We can help confirm the availability of COA, SDS, TDS, and other documents according to the specific product and order conditions. Different documents serve different purposes, and the actual version, language, and content will depend on the materials available. If specific formats are required for import customs clearance or internal review, please inform us before placing the order.

Q: Can you supply products according to customer specifications?
A:

We can evaluate product matching or customization feasibility based on the specifications provided by the customer. Please specify the testing items, acceptable ranges, testing methods, and final application. All special specifications require confirmation, and the final requirements shall be based on the written specifications and order documents approved by both parties.

Q: What are the commonly used packaging methods?
A:

Packaging depends on the product form, properties, quantity, and transportation requirements. Options may include bags, drums, fiber drums, IBCs, or other suitable packaging. Specific requirements for materials, net weight, pallets, and labels must be confirmed according to the product. Dangerous goods packaging must comply with applicable transportation and regulatory requirements.

Q: Can you arrange international transportation?
A:

We can coordinate sea freight, air freight, or other logistics solutions according to the order conditions. Transportability and specific routes must be confirmed based on the product classification, packaging, destination, and carrier requirements. Customers may also appoint their own freight forwarder. Both parties will clarify the scope of responsibilities and required documents before shipment.

Q: How long is the typical delivery time?
A:

Delivery time depends on product availability, order quantity, packaging, inspection, document preparation, and logistics arrangements. A uniform delivery time cannot be applied to all products. After receiving complete requirements, we will provide an estimated schedule based on the actual situation. The formal delivery time is subject to order confirmation and subsequent execution updates.

Q: How are quality or packaging issues handled?
A:

Please contact us as soon as possible and provide the order number, product name, batch number, COA, problem description, photos or videos, testing data, and sampling and storage conditions. We will verify the issue according to the order specifications and relevant documents and communicate the follow-up solution with you. For traceability, we recommend checking the outer packaging promptly after arrival and inspecting the goods according to the agreed procedures.